At Kultural Kollection, we want you to feel confident and empowered with every purchase. While we hope you love your new pieces, we understand that sometimes things don’t work out as planned. That’s why we’ve created a simple, hassle-free returns and exchange policy to ensure your satisfaction.

Return Policy

We accept returns on most items within 14 days from the date of receipt. Whether you’ve decided the item isn’t right for you or you simply changed your mind, we’re here to make the return process as easy as possible.

To be eligible for a return, your item must be:

• Unworn, unused, and in the same condition that you received it

• In its original packaging (including tags, labels, and any accompanying accessories)

• Non-sale items or special custom orders cannot be returned

How to Return an Item:

1. Email Us: Reach out to our customer service team at info@kulturalkollection.com with your order number and the item(s) you’d like to return.

2. Return Approval: Our team will guide you through the process, providing you with a return authorization and address.

3. Ship It Back: Once approved, carefully pack your items and ship them to the return address provided. Please use a trackable shipping service to ensure your return reaches us.

4. Refund Process: After receiving your return and confirming the condition, we’ll process your refund or exchange within 7-10 business days. Refunds will be issued to the original method of payment.

Exchanges:

If you’d like to exchange an item for a different size, color, or style, just let us know! Exchanges are subject to product availability, and we’ll do our best to accommodate your request. The process is the same as a return, but instead of a refund, we’ll send you the new item of your choice.

Non-Returnable Items:

Due to the nature of our products, the following items are not eligible for return:

• Custom or personalized orders

• Beauty and skincare products (for hygiene reasons)

• Sale or discounted items (unless damaged or defective)

Damaged or Defective Items:

We take great care in ensuring your items arrive in perfect condition. However, if your item arrives damaged or defective, please contact us immediately at [insert email], and we will arrange a return or exchange at no additional cost to you.

International Returns:

For international orders, please note that return shipping fees will be the responsibility of the customer. We recommend using a trackable service to ensure your return reaches us safely.

We’re here to help and ensure your experience with Kultural Kollection is as smooth and enjoyable as possible. If you have any questions, don’t hesitate to contact our customer support team.

Your style, your heritage, your choice.